Phone Specification

• We will replace all defective items within 30 days (one year for cell phones).
• Please email us for detailed replacement procedure before sending back your product.
• All accessories such as Bluetooth, batteries are under warranty for 3 days.

• We accept paypal.
• We will ONLY Ship to your paypal confirmed address.
• We will cancel your orders and refund your payment if you have not a confirmed paypal address and purchase some item from us valued over US$100.00.
  

• We will ship via Express Mail.
• We only ship to USA, Canada, Australia and Europe.
• We can also provide the tracking information for items valued over US$20 so that you can feel confident and comfortable with your purchase. Package usually ships within 24-48 hours of payment being received (Weekends 48 hrs).
• We provide customer service website so you can check the processing status of your item in our warehouse (record your order, print the shipping label and collect your order by shipping agent). You may also get your tracking number (if available) from this website. We will send you a notification email including the address of our customer service website from Paypal after you complete the payment.
• Please note that although we will ship out your item within 48 hours, your item may leave China or Hong Kong after 2-4 days due to Post Office processing time.
• About the delivery time. Express Mail : it will take 5-10 days for delivery. For Spain, Italy and some other countries, items will take longer time to arrive due to Customs clearance period.
• Please note that delays caused by carriers we cannot be held responsible for. Shipping time is only estimated and not guaranteed.
• Local pickup accepted if you have a chance to come our city- Shenzhen, China (very near to Hong Kong).
• If your item is returned to us for the reason of your side (Customs or Post Office), we are glad to resend your item. But you should pay us the actual shipping cost from China to your location.
• For USA, Australia and UK, you needn't to pay any Customs Tax in most of cases. But we cannot guarantee for other countries.
• We normally mark your item as GIFT, valued less than US$30 on Customs Declaration label.

• We will replace items which are malfunctioning items for 30 days from the date you receive them. Items which have physical abuse are not covered by the warranty.
• For Cell Phones, we offer one year warranty. Buyer need to pay two way shipping freight.
• Returns are usually processed within 2-4 days from the time there received .
• Buyer accepts responsibility to pay for return freight for any reason except DOA (dead on arrival).
• Our policy allows for exchanges only. No refunds. If buyer insists on a refund, they will be subject to a 15 % restocking fee.
• All accessories such as Bluetooth headsets, batteries, etc come with a 3 day warranty for DOA.
• All items returned must be in "Like New" condition with no cosmetic or technical damage.
• Please contact us through email for detailed replacement procedure if you need to replace items.

• We are Titanium power sellers with 99.9% positive feedback, Our goal is to make our customers satisfied with their purchase.
• We are always concerned about every customer and want to ensure that each one is 100% satisfied with every purchase from us! We love positive feedback so we will do whatever it takes to get it!
  
  

• We understands that many times our customers may have questions about cell phone products that require a high level of technical support. Especially with settings for browsers, email accounts, web settings, ring tones, games etc. We have made the following contact numbers available to the eBay public to help with almost any and every question pertaining to the product that you have purchased. If you have an item that may be defective, make sure you contact technical support for the manufacturer in question prior to requesting a return authorization from Winlans.
• About Unlocked Phone: Unlocked phones do not have any specific carrier software and work with all GSM carriers. These include T-Mobile, Cingular and AAAA for the US. Multi-band unlocked phones also will work with carriers in other countries.
• Benefits of Unlocked Phone
  - Unlocked phones are perfect if you want to have more than one phone - one for the evening, one for work, or based on your preference
  - Unlocked phones let you get a new phone without extending your current contract
• Disadvantage of Unlocked Phone
  Since unlocked phones are not specific to a service provider, some features related to internet access and MMS may be disabled by default. You can contact your service provider on how to have these turned on.
• How Do I Use ‘Unlocked?Phone
  To activate your unlocked GSM phone, simply insert your current SIM Card into your new phone. The SIM card is typically located under your battery and looks like a tiny credit card or memory card. Once your SIM has been inserted into the new phone, your phone will be active. Your SIM card
• may have your phone numbers (from your address book) stored on it also.

• By buying from us you agree that you have read and understood all of our policies.
• Buyer is solely responsible to confirm the compatibility of the purchased item with their service provider.
• All sales are final.
• Buyer is responsible to set up the phone and the phones functions, including but not limited to, the web browser. We are not responsible for activation problems.
• Shipping is never refundable, Buyer assumes responsibility for reshipping the item back to us for whatever the reason may be
• We only ship to the address with Paypal. Buyer is responsible for the address listed with eBay and Paypal.
• All pictures are for illustration purposes only.
• Buyer is solely responsible to confirm the compatibility of the purchased item with their service provider.
• In order to provide you with the lowest possible price we may import cellular phones from multiple global sources. And we may remove the original packages to save shipping.

• Due too high volume in feedback, Our system is designed to leave positive feedback for you once we have received positive feedback.
• At Winlans we feel all issues if any can be resolved. If you have any questions feel free to email us.
• We care about our valued customers, and will always try to help you. So if you have any problems, please e-mail us immediately.
• Please give us the opportunity to resolve any problem. We understand the concerns and frustrations you might have, and will try our best to resolve the issues.
• PLEASE EMAIL US BEFORE LEAVING ANY NEGATIVE FEEDBACK OR OPEN ANY DISPUTE ON PAYPAL, OTHERWISE IT WILL HURT BOTH OF US.
• All communications are handled through Email. We strive to answer all emails as quickly as possible, but due to high email volume it may take time for us to reply. Thanks in advance for your patience.
• Due to some ISP SPAM filter settings, you may no.,t be able to receive our email replies; if you have problems receiving our emails, you may need to use a different email account to contact us.
• We appreciate your positive eBay feedback.
  Customer Service Email: winlans.ebay@gmail.com